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Where Science Guides the Art of Leadership!

General terms and conditions


 (Version 1.0 - January 1, 2017)


In-Person Seminars, Blended Learning Sessions, Live Webinars and Digital Courses


These terms and conditions relate to any of Nexion's Training courses and events taking place on or after 1 January 2017.

This document (together with the documents referred to on it) tells you ("you" means the party contracting with Nexion for Courses) the terms and conditions on which we (“we”, “us” or “Nexion” means Nexion Consulting Sàrl) supply In-Person Seminars, Blended Learning Sessions, Live Webinars and Digital Courses as well as other training courses and events (“Courses”). Please read these terms and conditions carefully before registering for or booking any Courses on our Website. You should understand that by registering or booking any Courses, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

1. Booking Courses

Registrations or bookings for Courses can be made via our “Website” (means www.nexion.consulting) or by contacting our Training & Events Team on +41 (0) 21 691 05 91 or at This email address is being protected from spambots. You need JavaScript enabled to view it.. For online registrations or bookings, please select the Course that you require and click on the “Register (Individual)” or“Register (Group)” button, following the instructions step by step.

2. Description and pricing of Courses

Although we make every effort to ensure the prices listed are correct, mistakes may sometimes be made. If a mistake is discovered in the price of the Course that you have booked prior to confirmation of your booking, we will tell you and give you the option of either reconfirming your booking at the correct price or cancelling your booking. In this instance, if we are unable to contact you or we receive no reply from you, your booking will be cancelled. Nexion reserves the right to change prices listed without notice. Nexion also reserves the right to refuse to supply to any individual or company.

3. Provisional registrations or bookings

When you register or book a Course online, acknowledgement of the registration or booking request is emailed within 1 working day of the request being received by Nexion. Where a booking made online, by email or over the telephone is not accompanied by full payment or a formal purchase order (sent either by post or by email), the registration or booking will be deemed to be provisional (“Provisional Booking”). Provisional Bookings will only be held until 2 (two) weeks prior to commencement of the Course, after this any Provisional Bookings will be cancelled. When payment has been received in full, or a formal purchase order has been provided (either by email or by post), the individuals’ place on the Course will then be confirmed and a binding contract will have been entered into between Nexion and the booking party. Please refer further to the “How to pay” section (section 6) below.

4. Third party registrations or bookings

We accept bookings from third party person or companies acting on a delegate’s or organisation’s behalf, however the registration or booking information supplied must relate directly to the delegate(s) in question and include the following:

• Delegate name
• Direct email address – this can be a work or personal email address

Registrations or Bookings cannot be processed without this information being provided in full. This is to enable us to contact the delegate(s) directly when necessary (such as to provide joining instructions or attendance certificates) and also to provide appropriate health & safety and security measures at course venues.

5. Cancellation of Courses

Nexion reserves the right to amend or cancel any Course, Course times, dates or published prices. Changes to Course prices, times and dates will be advised before the Course start date and any Course already paid in full will not be subject to the increased price. As a Course may be cancelled at any time up to four weeks prior to its start, we recommend that delegates do not make travel or accommodation arrangements before this time. Any travel, accommodation or subsistence costs incurred (including incidental costs such as car parking) are entirely the responsibility of the delegate or the delegate’s organisation. Nexion does not accept any liability for reimbursement of any costs incurred whatsoever in relation to its training Courses or events. Where a Course has been cancelled, delegates will be offered an alternative date for the same Course or a refund.

6. How to Pay

If you registering or are making a booking online, you can pay by credit or debit card or by purchase order. PayPal handles our online credit and debit card transactions in a secure environment. We accept American Express, Visa, Mastercard and Maestro. If paying by purchase order, the invoice will need to be addressed to the registrant or booker or delegate’s employer. Payment must be made within 30 days from the date of the invoice or if the booking is made less than 30 days before the Course date, payment is required before the Course start. For registrations or bookings made other than via the Website, payment can be made in the following ways: • Credit card
• Direct bank transfer to the Nexion's bank account, details of which can be found below:

Account Holder Name: Nexion Consulting
Bank Name: Credit Suisse AG, Postfach 650, CH- 8070 Zürich
Account Number: 1223747-01
IBAN: CH04 0483 5122 3747 0100 0

Please note that we do not accept payment by cash. We also do not accept payments in any currency other than Swiss Francs (CHF), Euros (EUR) or US Dollars (USD). You are advised to notify the Training & Events Team in advance if you wish to pay by direct bank transfer to ensure the swift confirmation of your registration or booking. You will not be eligible to attend the Course until full payment is received. In the case of late registrations or bookings, payment must be made prior to attendance of the Course. If payment is not made prior to the delegate attending the Course, Nexion reserves the right to refuse admission until payment has been made in full.

Please email a copy of your bank receipt to our Events Team (This email address is being protected from spambots. You need JavaScript enabled to view it.) ensuring you quote your full name.

7. VAT & Card Charges

Fees quoted are exclusive of VAT, which will be shown separately on the invoice. A VAT invoice will be sent to cover your payment. If payment is made via a credit card or charge card, a non‐refundable 2% fee will be added at the payment stage. The amount is not capped and there is no minimum charge. Fees will not be charged for payment via debit cards or direct bank transfer.

8. Joining Instructions

Joining instructions including venue details and start times are sent out by email directly to confirmed delegates at least 10 (ten) days before the event. Once this has been done the services is deemed to have started under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

9. Intellectual property rights (including copyright)

All materials (“Nexion Materials”) provided for Nexion Courses including graphics, code, text products, software, audio, music and design are owned by Nexion or Nexion’s third party Course providers. No content in whole or in part of the Nexion Materials may be copied, reproduced, uploaded, posted, displayed, linked to or used in any way without the prior written permission of Nexion. Any such use is strictly prohibited and will constitute an infringement of the copyright and other intellectual property rights of Nexion, or in the case of material licensed to Nexion, the owner of such materials.

10. E‐learning

Courses may include E‐learning, Blended Learning Sessions, Online Simulations, Live Webinars, Digital Courses or Online Assessments as a benefit of purchase. Nexion cannot offer a discount if the delegate chooses not to take advantage of this additional learning benefit.

11. Cancellations

Where a firm registration or booking has been accepted by Nexion and is subsequently cancelled, the customer will be liable for the following charges. All cancellations must be received in writing.

Time period before Course date that the cancellation is made      Charge to customer
More than 31 working days No charge
21‐30 working days 30% charge
20 working days or less  Full charge

Under the Consumer Contracts you have a cancellation cooling off period where you can cancel your Course within a period of 14 days beginning on the day after the day on which the contract is concluded with you as notified by email or postal confirmation from Nexion in accordance with these Terms. In this case, you will receive a full refund of the price paid for the Courses in accordance with our refunds policy. After this initial cooling off period the above charges apply. Upon receiving the joining instructions or when booking 15 working days or less prior to Course start date, you agree that the service provided by Nexion is deemed to have commenced and you agree to waive your right to cancel your registration or booking and receive a full refund within 14 days under the Consumer Contracts Regulations. In such instances, the cancellation policy in the above table will apply.

12. Transfers

In the event that a delegate wishes to transfer his or her registration or booking to another Course, a 10% administration fee will be charged if the transfer is requested between 21 and 30 working days of the original Course start date. For transfer requests made 20 working days or less prior to the Course date, no refund can be made. Transfers can be made to any event within a 6 month period.

13. Substitution

Delegate substitution may be made at any time.

14. Refunds

If you wish to exercise your right to cancel your registration or booking, Nexion will refund the fees paid according to the above cancellation policy. If payment for the order was originally made by credit or debit card, any refund will be made back to the same card. If payment for the order was made by direct bank transfer, a refund will be made by direct bank transfer to a bank account that you elect.

15. Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by e‐mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

16. Notices

All notices given by you to us must be given to the address detailed in clause 20. We may give notice to you at either the e‐mail or postal address you provide to us when placing an order, registering or booking. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e‐mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e‐mail, when such e‐mail was sent to the specified e‐mail address of the addressee.

17. Non‐Swiss Delegates

Nexion welcomes delegates from other countries but if you are resident outside Switzerland you should ensure that you have a valid visa and can comply with all immigration requirements before booking a Nexion Course. Please note that Nexion training and events do not qualify you for a student visa or for entry to Switzerland. Visa information is given onwww.swiss-visa.ch. Nexion cannot process registrations or bookings from outside Switzerland without full payment in advance. Once payment has been made, cancellation fees are payable in accordance with our terms and conditions. If you do not have a visa before applying and you are unable to obtain one, cancellation fees will be levied. Any travel costs or any other expenses whatsoever incurred are entirely the delegate’s responsibility.

18. Specific needs

Nexion aims to ensure that its events are accessible to all. If you have any specific needs, such as dietary or access requirements, please advise us at the earliest possible time and we will contact you to discuss your requirements. It is the responsibility of delegates to inform Nexion about any specific needs or requirements they may have. 

19. Data Protection Statement

Nexion follows the Swiss Federal Act on Data Protection and keeps any personal data concerning you in confidence. A full description of the Nexion Code of Practice for Data Protection can be found on the website www.nexion.consulting (Privacy Policy)

20. Contact details for the Training and Events Team

Telephone: +41 (0) 21 691 05 91
Email enquiries: This email address is being protected from spambots. You need JavaScript enabled to view it.
Address: Nexion Consulting, Allée du Rionzi 29, 1028 Préverenges
VAT number: CHE-115.840.340 MWST

21. Complaints Procedure

At Nexion we are committed to providing a high standard of customer care. If you are not happy with any element of the service that you have received from the Training & Events Team, please contact the Managing Director Dr. Daniel von Wittich.

22. Governing law

These terms and conditions shall be governed by and construed in accordance with the laws of Switzerland and you irrevocably submit to the exclusive jurisdiction of the courts of Switzerland.


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